Privacy Policy

Privacy

All information shared during coaching sessions, including personal details, goals, challenges, and discussions, will be kept strictly confidential. This information will not be disclosed without your written consent (original letter, fax, or email), except in the following situations:

• Legal requirements: When a court order or subpoena compels disclosure of information.

• Risk of harm: When there is a reasonable suspicion of harm to yourself, a child, an elder, or another individual.

• Research or marketing (optional): We may use anonymized data for research or marketing purposes unless you explicitly opt-outjust. You have the right to opt out at any time by contacting us.

Data Storage:

We take all reasonable measures to safeguard your information using secure storage practices and encryption. We conduct regular backups and securely dispose of outdated information.

Data Storage Recommendations:

We adhere to the following data storage recommendations for coaches in Queensland, Australia:

Retention: We retain client files for a minimum of 7 years, aligning with the limitation period for most civil claims in Australia. We may retain them for longer periods based on professional association guidelines or legal requirements.

Security: Client information is stored securely using:

Electronic storage: Password-protected software or cloud storage services with high levels of encryption and security features.

Physical storage: Paper files are kept in locked cabinets or secure locations with limited access.

Disposal: We securely dispose of outdated information through shredding (paper) or permanent deletion (electronic).

Data Breaches:

In the unlikely event of a data breach, we will promptly notify you and take appropriate steps to protect your information.

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Communication Technology:

We acknowledge that using certain technologies like the internet, mobile phones, and cordless phones may pose privacy risks. While we utilize secure communication channels, we recommend considering these potential risks when choosing communication methods for our sessions.

Changes to this Policy:

We reserve the right to update this privacy policy at any time. We will notify you of any changes by posting the revised policy on our website.

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By participating in coaching sessions with UpliftU, you agree to the terms of this privacy policy.

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